Messages

Message Actions in Journeys

Message actions define how the assistant communicates with users during a journey. These actions determine what responses are displayed and how the assistant guides users through interactions.

How Message Actions Work

1. User triggers a journey – The assistant determines which message should be shown.
2. Message action is executed – A predefined response is displayed.
3. User input is processed – The journey continues based on the next action.

Configuring Message Actions

Messages can be added at any point in a journey to provide instructions, confirmations, or guidance.

Adding a Message to a Journey

1. Open a journey in the Journey Builder.
2. Click the Message action from the left-side panel.
3. Enter the message text.
4. Click Save to add it to the journey flow.

Editing a Message Action

1. Open an existing journey and locate the message action.
2. Modify the text to adjust what the assistant displays.
3. Click Update to save changes.

Best Practices for Message Actions

• Keep responses clear and concise – Users should instantly understand the message.
• Use messages to guide users – Ensure they provide useful information at key points.
• Structure journeys effectively – Place messages where user feedback or confirmation is required.

Summary

Feature	Description
Message Actions	Display predefined messages within a journey.
Customization	Messages can be fully customized with static text.
Journey Integration	Messages guide users through different steps.

By properly configuring message actions, users can ensure a clear and structured interaction flow within journeys.